Refund policy

At BlackMark, we want our customers to be satisfied with their purchases. If you experience an issue with a product, please review our return policy below.

Returns

Items may be returned within 14 days of purchase if they meet the following conditions:

  • The item is unused and unopened

  • The item is in its original packaging

  • A receipt or proof of purchase is provided

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

Due to the nature of certain products, the following items cannot be returned if opened:

  • Trading card products (including Pokémon, Magic: The Gathering, etc.)

  • Booster packs, boxes, and collectible card products

  • Miniatures and hobby items that have been opened or assembled

  • Special order items

  • Clearance or sale items

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We will work with you to replace the product or provide a refund when applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to the original payment method.

Special Orders

Items ordered specifically for a customer through our Special Order Request service may not be eligible for return unless the product arrives damaged or defective.

Contact Us

If you have questions regarding a return, please contact us:

BlackMark
📍 Huron
📧 hello@blackmarkco.com